1. What Information We Collect
When you register or use our services on the x25 platform, we collect certain information. The primary purpose is to provide you with the best possible gaming experience and to keep your account secure. We never collect unnecessary data.
Personal Identity Information:
- Full Name, Date of Birth & Nationality
- Valid email address & mobile number
- Residential Address & PIN Code
- National ID or passport number (for KYC verification)
Financial Information:
- Mobile banking account number (Mobile Banking, Nagad, Rocket)
- Deposit & Withdrawal History
- Transaction Date, Amount & Method
Technical Information:
- IP Address & Device Information
- Browser Type & Operating System
- Browsing activity and log files on the platform
- Location Data (for region detection)
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity & Age Verification | Yes |
| Email & Mobile | Contact & Security | Yes |
| Payment Information | Financial Transactions | Yes |
| IP Address | Fraud Prevention | Automatic |
| Gaming History | Service Improvement | Automatic |
2. How We Use Your Information
X25 uses collected data solely for specific, legitimate purposes. In accordance with our Privacy Policy, your data is never sold to third parties for commercial purposes. A full list of how your data is used is provided below.
- Account Management: To create, activate, and keep your account secure.
- KYC Verification: In compliance with international standards for identity and age verification.
- Financial Transactions: To process deposits and withdrawals smoothly.
- Customer Support: To resolve your issues quickly and provide support.
- Promotions & Bonuses: To send you relevant offers based on your preferences.
- Fraud Prevention: To detect and prevent suspicious activity.
- Legal Obligations: To comply with regulatory authority guidelines.
- Service Improvement: To further enhance your platform experience.
3. Data Protection Measures
X25 employs industry-leading technical and organizational measures to keep your data secure. Our security infrastructure is regularly audited by independent third-party cybersecurity experts.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Two-Factor Authentication: OTP verification required to log in to your account.
- Data Masking: Sensitive information such as card numbers is partially masked.
- Secure Server: Data is securely stored on encrypted cloud servers.
- Regular Backups: Regular data backups ensure no data is ever lost.
4. Sharing Information with Third Parties
X25 does not generally share your personal information with third parties. In limited circumstances, only the minimum necessary data may be shared with trusted partners to ensure smooth service operations.
- Payment Processor: Mobile banking providers for processing financial transactions.
- KYC Service Provider: Approved organizations for identity verification.
- Law Enforcement: In response to a court order or request from a regulatory authority.
- Technology Partner: Technology service provider for platform operations.
Strict non-disclosure agreements (NDAs) are in place with all third parties. They may only use your data for the specified purpose and are prohibited from sharing it with anyone else.
5. Cookie Policy
X25 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Sessions & Security | Until session ends |
| Functional Cookies | Remembering Language & Preferences | 1 Year |
| Analytics Cookies | Traffic Analytics | 30 Days |
| Security Cookies | Fraud Detection | 90 Days |
You can manage cookies at any time through your browser settings. Please note that disabling certain essential cookies may limit platform functionality.
6. Your Data Rights
Under x25's Privacy Policy, you have full rights over your own personal data. We adhere to international data protection standards and are committed to upholding your rights.
7. Data Retention Period
X25 does not retain your data longer than necessary. However, certain information may be kept for a defined period to comply with legal obligations and regulatory requirements.
- Active account data: retained for the duration the account remains active.
- Financial Transaction Records: 5 years from the date of the last transaction.
- KYC Documents: 3 years after account closure.
- Log files & technical data: 90 days.
- Customer Support Communications: 2 years.
8. Child Protection Policy
X25 takes the protection of minors extremely seriously. Our platform is strictly for users aged 18 and above. We never knowingly collect personal information from minors.
If we become aware that a user is a minor, their account will be immediately closed and all collected data will be deleted. If a parent or guardian suspects their child's information has been collected, please contact support.
9. Changes to Privacy Policy
X25 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance by email or through a platform notification.
Continued use of the platform after any changes are made constitutes your acceptance of the updated policy. We recommend visiting this page regularly. The date of the latest update will always be displayed at the top of the page.
10. Contact & Complaints
For any questions, concerns, or complaints regarding our Privacy Policy, please contact our Data Protection Team. We are committed to responding to all inquiries within 72 hours.