What does responsible gaming mean?
Responsible gaming is a mindset where you treat gaming as a form of entertainment, not a source of income. At x25, we always remind you — only bet what you can afford to lose. Winning is possible, but so is losing, and that is perfectly normal. Gaming should never become the main priority in your life.
Online gaming is growing rapidly in Bangladesh, and so is the need for awareness. Many people start playing for fun, but over time may find themselves spending more time or money than intended without even realising it. x25's responsible gaming policy helps you recognise those boundaries and stay in control.
Our Responsible Gaming Commitment
X25 is more than a gaming platform — we are committed to building a responsible community. User well-being and safety are at the heart of every decision we make. Our core commitments are outlined below.
Markers of Healthy Gaming Habits
Ask yourself honestly — is your gaming still at the level of entertainment, or is it becoming a problem? The questions below will help you assess where you stand.
If you answered "Yes" to two or more of the above questions, we strongly recommend reaching out to our support team.
Setting Bet & Spending Limits
At x25, you have full control over your gaming budget. Use our limit tools to make sure gaming never impacts your financial plans.
| Limit Type | Description | Effective from |
|---|---|---|
| Daily Deposit Limit | Set the maximum amount in BDT you can deposit in a single day. | Instant |
| Weekly Bet Limit | Set a maximum total bet amount across a 7-day period. | Instant |
| Monthly Loss Limit | Set the maximum amount you are willing to lose in a month — once reached, play stops automatically. | Instant |
| Session Time Limit | Set a limit on how long you can play in one session — automatic logout when time is up. | Instant |
| Cooling-Off Period | Put your account on a temporary break for anywhere between 24 hours and 30 days. | Within 24 hours |
| Self-Exclusion | Exclude yourself from the platform for 6 months or permanently. | Instant |
How to Set Up Self-Exclusion
If you feel you need a break, the self-exclusion feature is available anytime. It is completely confidential, and we respect whatever decision you make.
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1Go to Account Settings After logging in, click the profile icon in the top right corner and select the "Responsible Gaming" tab.
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2Select exclusion period Choose from 6 months, 1 year, 5 years, or permanently.
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3State a reason (optional) Sharing your reason helps us provide better support in the future.
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4Confirm Self-exclusion will be confirmed via OTP verification. Your account will be closed immediately after.
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5Contact Support If you run into any issues or need further help, our support team is always here for you.
Parental Controls & Minor Protection
X25 follows a strict policy to protect minors. Age and identity verification are mandatory at registration. We do not allow anyone under 18 to access our gaming services under any circumstances.
If you share a computer or device with a minor, please use a strong password on your account and log out after every session. You may also consider third-party parental control software such as Net Nanny or Kaspersky Safe Kids.
Seeking help is not a sign of weakness
Gambling addiction is a mental health condition, not a character flaw. If you feel things are getting out of control, seek help — that takes courage, not weakness.